We, from VIC PHARMA INDUSTRIA E COMERCIO LTDA, registered with the CNPJ under no. 39.032.974/0001-92 and headquartered in the City of Taquaritinga, State of São Paulo, at Street Geraldo Rosa, number 62, Neighborhood Industrial District, Zipe code 15901-502, we take your privacy and the protection of your data seriously. This document explains how we treat your personal data, what your rights are and how you can exercise them.
In order to simplify your reading of this document, we present some useful definitions for its interpretation.
|Personal Data||It is information related to a natural person and capable of identifying the person or making it possible for him to be identified.
Examples of personal data that may allow your identification are: Name, CPF, telephone, email, license plate, etc.
|Treatment||It is any form of use that we may make of your Personal Data, including but not limited to the following activities: collecting, storing, consulting, using, sharing, transmitting, sorting, reproducing, deleting and evaluating.
This term (and any derivatives thereof) will not be used with capital letters in this document.
|Holder||It is you, the natural person to whom the Personal Data refers.|
|Company||It’s us, VIC PHARMA INDUSTRIA E COMERCIO LTDA|
The amount and type of collected data that we handle varies depending on your interaction with us. For example, the data collected during your visit to our website is different from that collected when you register on our websites. Likewise, when you buy one of our products or contract one of our services.
In general, we treat personal data that you provide us through contact forms, registrations and registrations and events in promotions, in addition to the data that we collect automatically through cookies. We always have a legal basis for handling your personal data, such as your consent in the case of registrations or our legitimate interest to understand the use made of our platforms.
Below you can understand in detail how we can treat your personal data:
Newsletter sending: name, email and company;
Talk to Us and Chat: Name, email, telephone;
Contact: name, surname, full address, company, educational institution, CNPJ, title, order number, e-mail;
Data about the access device: model, manufacturer, operating system, telephone operator, browser type, connection type and speed;
Browsing Data: data collected through cookies or device IDs, including IP, date and time of access, geographic location and pages visited;
Self-service: product serial number;
WhatsApp: name, email, phone;
Purposes: Compliance with legal obligation: register IP, date and time of access, pursuant to legislation;
Analytics: understand your browsing behavior and how the website is being used, to improve your user experience. The data collected is aggregated and, where possible, anonymized;
Website operation: enable essential features such as antivirus software, website/desktop/mobile application responsiveness.
Marketing: targeting content and advertising, our and our partners, according to your profile and preferences, receiving the newsletter with information and campaigns, targeting product indications, discount coupons and offers, according to your preference, by e- email and/or sms, satisfaction survey about your shopping experience;
Contact: get in touch with you and answer your questions, send notices about the status of your order, inform product availability, as well as direct you to interviews with the press;
Newsletter: Send information about Vic Pharma and its partners;
Personal Data are yours and Brazilian General Data Protection Law (LGPD), grants you a series of rights related to them. We are committed to fulfilling these rights, and in this section we will explain what those rights are and how you can exercise them. See below:
|Confirmation and Access||You can ask the Company to confirm that your Personal Data has been processed so that, if so, you can access them, including by requesting copies of the records we have about you.|
|Correction||You may request correction of your Personal Data if it is incomplete, inaccurate or out of date.|
|Anonymization, blocking or deleting||You may request (a) to anonymize your Personal Data so that it can no longer be related to you and therefore no longer is Personal Data; (b) blocking your Personal Data, temporarily suspending your ability to process them for certain purposes; and (c) the deletion of your Personal Data, in which case we shall delete all your Personal Data without the possibility of reversal.|
|Portability||You may request the Company to provide your Personal Data in a structured and interoperable format with a view to its transfer to a third party, provided that such transfer does not infringe the Company’s intellectual property or trade secret.|
|Sharing information||You have the right to know which are the public and private entities with which the Company makes shared use of your Personal Data. We will maintain, in the use of this Policy, an indication of our relationships with third parties that may involve the sharing of Personal Data. In any case, if you have any questions or want more details, you have the right to ask us for this information. As the case may be, we may limit the information provided to you if its disclosure could violate the Company’s intellectual property or trade secret.|
|Information about the possibility of not consenting||You have the right to receive clear and complete information about the possibility and consequences of not providing consent when requested by the Company. Your consent, when necessary, must be free and informed. Therefore, whenever we ask for your consent, you are free to deny it – in these cases, some services may not be able to be provided.|
|Revocation of consent||If you have consented for any purpose of processing your Personal Data, you can always choose to withdraw your consent. However, this will not affect the legality of any Treatment carried out prior to revocation. If you withdraw your consent, we may be unable to provide you with certain services, but we will notify you when this occurs.|
|Opposition||The law authorizes the processing of Personal Data even without your consent or a contract with us. In these situations, we will only process your Personal Data if we have legitimate reasons to do so, such as, for example, when necessary to ensure the safety of our highways. If you do not agree with any purpose for the treatment of your Personal Data, you may file an opposition, requesting its interruption.|
For your security, whenever you submit a request to exercise your rights, the Company may request some additional information and/or documents so that we can prove your identity, seeking to prevent fraud. We do this to ensure everyone’s safety and privacy.
In some cases, the Company may have legitimate reasons for failing to comply with a request to exercise rights. These situations include, for example, cases where a disclosure of specific information could violate intellectual property rights or business secrets of the Company or third parties, as well as cases in which requests for data deletion cannot be met due to the existence of the Company’s obligation to retain data, either to comply with legal, regulatory obligations or to enable the Company’s defense or third parties in disputes of any nature.
In addition, some requests may not be responded to immediately, but the Company undertakes to respond to all requests within a reasonable time and always in accordance with applicable law.
If you have any questions about these issues or about how you can exercise your rights, please feel free to contact us through the channels provided at the end of this Policy.
The Company has a Personal Data retention policy in line with applicable law. Personal Data is stored only for as long as necessary to comply with the purposes for which it was collected, unless there is any other reason for its maintenance, such as, for example, compliance with any legal, regulatory, contractual, among other obligations allowed under the law.
We always carry out a technical analysis to determine the appropriate retention period for each type of Personal Data collected, considering its nature, collection need and purpose for which it will be treated, as well as any retention needs to fulfill obligations or safeguard of rights.
Our responsibility is to take care of your Personal Data and use it only for the purposes described in this Policy. To ensure your privacy and the protection of your Personal Data, we adopt advanced technological resources to ensure the security of all processed data for the Vic Pharma by Schülke. Among the security measures implemented are the implementation of access controls to data processing systems and environments, encryption techniques and the installation of barriers against unauthorized access to databases (including firewalls), among other information security controls.
We strive to protect the privacy of your Personal Data, but unfortunately cannot guarantee complete security. Unauthorized third party entries and uses of your information, hardware or software failures that are not under the Company’s control and other external factors may compromise the security of your Personal Data. Therefore, its performance is essential to maintain a safe environment for everyone. If you identify or become aware of any factor that compromises the security of your data in your relationship with the Company, please contact us using the contact information provided below.
If you believe that your Personal Data has been treated in a way that is incompatible with this Policy or with your choices as the Owner of your Personal Data, or if you have questions, comments or suggestions related to this Policy and the way in which we treat your Data Guys, contact us. We have a Supervisor who is available at the following contact addresses:
In charge: Fabricio Alexandre Sanas
Contact email: email@example.com